Shipping Policy

Effective Date: November 20, 2024

At FFS LUXE, we are committed to delivering your luxury purchases safely and efficiently. This policy outlines how we handle the shipping process, provide updates on shipping status, and ensure your satisfaction throughout the delivery journey.

1. Shipping Coverage

We currently offer delivery services to the following areas:

  • Malaysia: Covers Peninsular Malaysia, Sabah, and Sarawak.
  • International Shipping: Singapore or other countries.

2. Processing Time and Shipping Procedure

  • All orders are processed within 1-3 working days after payment is confirmed.
  • Shipments are handled by GDex Courier Services, and the shipping date is determined once GDex personnel pick up the package from us.
    • Peninsular Malaysia: Delivery takes 1-2 working days.
    • East Malaysia: Delivery takes 4-5 working days.
  • International Shipping: Delivery is estimated at 7-10 working days after dispatch, depending on customs processing times.

3. Shipping Fees

  • Malaysia: Free shipping across all states.
  • International Shipping: Fees are calculated based on the weight and dimensions of the package. Please contact us for detailed information.

4. Package Tracking

  • After payment confirmation, we will provide the tracking number and GDex tracking link via email or SMS.
  • Customers can use this information to monitor the real-time status of their shipment.
  • If you do not receive tracking information, please contact our customer service team for assistance.

5. Self-Pickup Option

For customers in Penang, we offer a self-pickup service.

  • Address:
    FFS LUXE
  • - 1ST AVENUE8-K5 EIGHTH FLOOR
    1ST AVENUE, GEORGE TOWN, 10300, Penang , Malaysia
    https://g.co/kgs/QKd9AgP

  • Reservation Requirement: Self-pickup must be scheduled in advance. Our team will confirm your appointment before the pickup.
  • Pickup Hours:
  • Monday to Sunday, 10:00 AM to 10:00 PM.

6. Delivery Issues

If your package encounters delays, gets lost, or is damaged during transit, please contact us promptly:

  • Delays and Lost Packages: We will coordinate with GDex to investigate and resolve the issue.
  • Damaged Packages: Report any damage within 48 hours of receiving the package. Please include photos of the damage to expedite processing.

7. Customs Duties and Taxes for International Orders

  • For international orders, customers are responsible for all import duties, taxes, or customs fees. These charges are determined by local authorities and are not included in the shipping fees.
  • Please contact us for further details if needed.

8. Undeliverable Packages

If a package is returned to us due to incorrect address details, failure to collect, or other delivery issues:

  • We will contact you to arrange redelivery. Additional shipping fees may apply.
  • If you choose a refund, the original shipping fee will not be refunded (applies to international orders).

9. Contact Us

For inquiries about your shipping status or further assistance, please contact us:

10. Policy Updates

FFS reserves the right to update this Shipping Policy at any time. Changes will be posted on our website and will take effect immediately. Please revisit this page periodically for the latest updates.

Thank you for choosing FFS LUXE. We look forward to delivering your luxury items with care and precision!