Terms of Service

Effective Date: November 20, 2024

Welcome to FFS LUXE! By accessing or using our website, services, or products, you agree to comply with and be bound by the following Terms of Service. If you do not agree to these terms, you must not use our services.

1. General Information

  • Company Name: FFS LUXE
  • Business: Second-hand luxury fashion, including buying, selling, repairing, color-changing, and customizations of handbags and accessories.

2. Acceptance of Terms

By accessing or using the services provided by FFS LUXE, you agree to be bound by these Terms of Service and any other policies, guidelines, or rules that apply to specific features of our services. FFS LUXE reserves the right to modify these terms at any time, and updates will be posted on our website. Your continued use of our services after such changes will constitute your acceptance of the modified terms.

3. User Responsibilities

You agree to:

  • Provide accurate and complete information when using our services, including during the registration process.
  • Keep your account information secure and notify us immediately of any unauthorized access to your account.
  • Use our services in compliance with applicable laws and regulations.
  • Not engage in fraudulent activities, misrepresentations, or any other illegal activities on the website.

You are solely responsible for any activity that occurs under your account.

4. Account Creation and Security

To access certain features of our services, you may be required to create an account with FFS LUXE. You agree to:

  • Provide accurate, current, and complete information during the account registration process.
  • Maintain the security and confidentiality of your account credentials.
  • Notify FFS LUXE immediately if you suspect any unauthorized access to your account.

FFS LUXE is not responsible for any loss or damage arising from your failure to comply with these security measures.

5. Products and Services

  • Product Availability: All products and services are subject to availability and may be discontinued at any time without prior notice.
  • Product Descriptions: We aim to ensure all product descriptions, images, and details are accurate. However, we cannot guarantee that all information is error-free or complete.
  • Pricing: Prices for products and services are listed in Malaysian Ringgit (MYR) unless stated otherwise. FFS LUXE reserves the right to change prices at any time.

6. Payment Terms

  • Payment Methods: Payments for products and services can be made via credit card, bank transfer, or other payment methods accepted on our website.
  • Billing: By making a purchase, you authorize us to charge the specified payment method for the total purchase amount, including any applicable taxes and shipping fees.
  • Refunds: Please refer to our Refund Policy for information regarding the eligibility and process for refunds.

7. Buy Back Program

  • Eligibility: Our Buy Back Program is available for select second-hand luxury items. For more details, please refer to our Buy Back Policy.
  • Promotional Items: Promotional or discounted items are not eligible for the Buy Back Program.

8. Privacy and Data Protection

FFS respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.

9. User Conduct

You agree not to:

  • Use our services for any unlawful or prohibited purpose.
  • Upload, post, or transmit any content that is offensive, harmful, or violates any third-party rights.
  • Interfere with the operation of our website or disrupt other users' access to our services.

10. Limitation of Liability

  • FFS LUXE will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services, even if we were advised of the possibility of such damages.
  • Our total liability will be limited to the amount you paid for the product or service in question.

11. Termination

FFS LUXE reserves the right to suspend or terminate your access to our services if we believe you have violated these Terms of Service or engaged in any fraudulent or illegal activity. Upon termination, all rights granted to you will cease, and you must immediately stop using our services.

12. Dispute Resolution

Any disputes arising from the use of our services or these Terms of Service will be resolved through informal negotiations. If a resolution cannot be reached, the dispute will be submitted to binding arbitration under the laws of Malaysia.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Malaysia. Any disputes will be subject to the exclusive jurisdiction of the Malaysian courts.

14. Contact Us

If you have any questions about these Terms of Service, please contact us at:

By using our services, you acknowledge that you have read, understood, and agree to abide by these Terms of Service.