Refund Policy

Effective Date: November 20, 2024

At FFS LUXE, customer satisfaction is our priority. We aim to provide a seamless experience for all our valued customers. This Refund Policy outlines the terms and conditions under which refunds are processed. By making a purchase with us, you agree to the following refund terms:

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • The item received is significantly different from the description or photographs provided at the time of purchase.
  • The item has undisclosed defects or damages not mentioned during the transaction.
  • Service-related issues (e.g., repairs, color-changing) that fail to meet the agreed specifications.

Note: Refunds are not applicable for reasons of personal preference (e.g., a change of mind).

2. Conditions for Refunds

To be eligible for a refund:

  • The request must be made within 7 days of receiving the item.
  • The item must be returned in the same condition as received, with no additional damage or wear.
  • Proof of purchase (e.g., receipt or invoice) must be provided.

3. Non-Refundable Items and Services

The following are non-refundable:

  • Items that have been customized, altered, or repaired as per the customer’s request.
  • Items explicitly marked as "Final Sale" or "Non-Refundable" at the time of purchase.
  • Normal wear and tear, minor scratches, or imperfections inherent to second-hand items.

4. Refund Process

To request a refund:

  1. Contact our Customer Service team via phone at +6016-4207629.
  2. Provide the purchase details and a brief explanation of the issue, along with photographs (if applicable).
  3. Once approved, return the item to our store at:
    FFSLUXE
    - 1ST AVENUE8-K5 EIGHTH FLOOR
    1ST AVENUE, GEORGE TOWN, 10300, Penang , Malaysia
    https://g.co/kgs/QKd9AgP

    -SUMMERSKYE SQUARE
    1-3-17, Summerskye Square Jalan Sungai Tiram 8
    Bayan Lepas, 11900, Penang , Malaysia
    https://g.co/kgs/sgxzKPk

After receiving and inspecting the item, we will process your refund within 7 business days. Refunds will be issued via the original payment method or as store credit, depending on your preference.

5. Shipping Costs

  • Refundable: Shipping costs will be refunded if the return is due to our error (e.g., incorrect or defective items).
  • Non-Refundable: Customers are responsible for return shipping costs for other eligible refunds.

6. Exceptions

Refunds may not be processed if:

  • The item is returned after the 7-day refund window.
  • The returned item shows signs of use or damage not present at the time of sale.
  • Essential documentation (e.g., receipt, certificate of authenticity) is missing.

7. Contact Us

For further questions regarding our Refund Policy or to initiate a refund request, please contact us:

We reserve the right to amend this Refund Policy at any time. Changes will be updated on our website. By continuing to use our services, you agree to the terms of the updated policy.

Thank you for choosing FFS. We are here to ensure your satisfaction and trust in our services.